Change
“There are two options: adapt or die.”

Communication
“The worse the news, the more effort that should go into communicating it.”

Taking Action
“You need to plan the way a fire department plans: It cannot anticipate where the next fire will be, so it has to shape an energetic and efficient team that is capable of responding to the unanticipated.”

Culture
“A strong corporate culture is the invisible hand that guides how things are done in an organization.”